frequently asked questions

Do you have a question?

MY ORDER

Once your order has been processed by the Banana And Co team, you will receive an email to track your order and find out the delivery date.

Unfortunately, we are unable to change your order. We invite you to place your order a second time and to send an e-mail to our customer service at contact@bananaandco.com.

Please check your spam folder and register our e-mail address. If the email does not appear in your spam, contact us at contact@bananaandco.com

MY DELIVERY

The delivery time is approximately 10 to 15 working days.

Yes, delivery is €9.99.

MY PAYMENTS

When you place an order on the Internet using your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our payment service provider's network where your card and transaction are authorised and approved. Your credit card information is not stored on our servers at all.

At Banana And Co, we accept all major credit cards. However, we do not accept cheques, money orders or bank transfers.

Send us an e-mail to contact@bananaandco.com and we can find a solution.

MY SUBSCRIPTION

With our BANA AND VIP subscription, enjoy exclusive access to the BananaAndCo bookshopWe offer a wide range of products and services, including discounts throughout the year, free shipping and product previews.

The BANANA AND VIP subscription costs €26.50 per month.

You can unsubscribe at any time by clicking on Manage my subscription.

MY RETURNS

Please refer to the Banana And Co Return Policy.

Yes, you can submit a refund request to customer service: contact@bananaandco.com

No, the customer is responsible for the return shipping costs.

I HAVE A QUESTION

Send a message to contact@bananaandco.com. Our team will answer your questions as soon as possible.

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